Q: What is Internet Cash Management?
A: Five Points Bank Internet Cash Management is our Internet business banking product that gives business clients 24-hour, real-time access to their accounts. By simply logging on to Internet Cash Management from 5pointsbank.com, business clients can view account information, move funds, check transactions, view check images, initiate stop payments and wire transfers, and more -- including ACH transfers.
Q: What does Internet Cash Management cost?
A: Internet Cash Management is available in three different plans: Basic, Premium and Premium Plus. For more information about pricing, contact our Internet Banking department. A representative will work with you to determine which plan works best for your business.
Q: Who can access Internet Cash Management?
A: Internet Cash Management is available to any Five Points Bank client with a business account. Businesses can also grant full or limited use of Internet Cash Management to employees.
Q: How do I sign up for Internet Cash Management?
A: You can sign up for Internet Cash Management by contacting our Internet Banking department. We will work with you to establish the appropriate plan and service levels for your individual business needs.
Q: How do I get an access ID and password for Internet Cash Management?
A: We will send you access IDs and passwords once your enrollment applications have been approved and account setup is completed.
Q: How do I access Internet Cash Management?
A: Once you have been approved for Internet Cash Management, follow these simple directions to log on: Go to the Five Points Bank website at www.5pointsbank.com.
From the homepage, click the Business tab at the top of the page.
The Cash Management Login section is located on the left side of the page.
From the Login box, select your bank location and enter your Access ID and Password and click Log In.
If you are a first-time user, you will be prompted to change your password. Key in your current password and press [Tab], key in your new password and press [Tab], then key in your new password again and click Submit. (For your protection, your access ID and password must be six to 17 characters and should include numbers, letters and a special character. Also note that the fields are case sensitive.)
Q: How do I exit Internet Cash Management?
A: When you have completed your Internet Cash Management session, it is recommended that you click Logoff at the top of the screen to terminate your session. However, if you forget to log off, the system will terminate your session after 15 minutes of inactivity. If you wish to continue your session, just return to the Logon page and enter your access codes again. As an additional security precaution, you should close your browser after your online session and clear your browser's history.
Q: Internet Cash Management gives me "real-time" current account information. What does that mean?
A: Unlike other financial institutions that update information in "batches" one or two times a day, Five Points Bank runs Internet Cash Management in real-time. Internet Cash Management account balances and transactions for savings and checking accounts are generally current. They will reflect transactions made during the day as they occur when using StarPhone Banking, an ATM or Internet Cash Management. This includes transfers, deposits and withdrawals, and ACH transactions. Balances for other account types, such as loans and CDs, are generally current as of the end of the previous business day.
Q: Can I download my business account history into my financial management software on my computer?
A: Yes, you can download information from your checking, savings and loan accounts on Internet Cash Management into a format that can be used with Quicken (QIF), Microsoft Money, or other commonly used spreadsheet applications (such as Excel, Access, or Lotus).
From the accounts screen, click on the account from which you want to export information. This will take you to the "balance" page.
Click the Transactions button. Select either the Transaction Menu or Transaction Search option.
In the Transaction Search box/window, fill in or select the criteria for your export. Be sure to select the type of export format from the dropdown list.
Click Export found at the bottom of the table. Your information will be downloaded and you will then be asked to save the file. Once saved, you can import it into the appropriate application: Quicken (.QIF), MS Money (.OFX), MS Excel/Lotus 1-2-3 (.CSV).
Q: How much transactional information is maintained on Internet Cash Management and for how long?
A: You can access transactional information for your current statement cycle and previous statement cycle. You have up to 25 days after the last day of your previous statement to view and/or export the information.
Q: Can I download my business account information for the past year?
A: No. Account transactional information is maintained only through your current and previous statement cycle. To access your business account information for the past year, you must request it on CD-ROM.
Q: Can I transfer funds from/to other financial institutions from Internet Cash Management?
A: Yes, with all Internet Cash Management plans, you can initiate a wire transfer or establish an ACH Funds Transfer.
Q: Can I transfer funds between my personal and business accounts?
A: For sole proprietors and owners, transfers can be made between personal and business accounts. This feature is not available for government, public entity or nonprofit accounts.
Q: Can I approve all transfers initiated by employees over a certain amount?
A: With Internet Cash Management you can specifically and individually define access levels, limits and capabilities of each employee-user for transfers as well as many other Internet Cash Management features.
Q: When will advances, payments, or transfers made through Internet Cash Management be credited or debited from my business account?
A: Transactions will generally be processed on the same business day. Your Internet Cash Management agreement will contain more specific information.
File Transfers – One business day prior to effective date 2:30 p.m.
External Funds Transfer 2:30 p.m.
Wire Transfers 3:00 p.m.
Stop Payments 4:00 p.m.
Internal Funds Transfers 6:00 p.m.
When a transaction has been completed, you will receive a confirmation message. The transaction will appear on your bank statement as usual. You may also confirm the status of the transaction by re-accessing the account transaction page on Internet Cash Management.
Q: How do I add an account in Internet Cash Management?
A: If you want to add another account, simply contact our Internet Banking department.
Q: Can I view check transactions in check number order?
A: Yes. Once you are on an account screen, simply click Transactions and then either Previous Statement or Current Statement. Once the transactions are displayed, click on the Transaction Number column and it will sort in ascending order. Click the heading again and it will sort in descending order.
Q: How can I view an image of a check?
A: To view the front or back of a check image, click Transactions and then either Previous Statement or Current Statement. Once the transactions are displayed, click on the check number under the Transaction Number column heading.
Q: What should I do with the confirmation numbers I receive after I initiate a transaction such as a transfer?
A: You may either print the screen or simply make a note of the confirmation number for future reference. If you have a problem with one of your transactions, you can reference the confirmation number when you speak with a Five Points Bank representative.