Five Points Bank Blog

New Phone Scam Targeting Bank Customers – What You Need to Know

At Five Points Bank, your security is our priority. The FBI has recently issued a warning about a new phone scam that could trick unsuspecting smartphone users into giving away sensitive financial information.

How the Scam Works

Fraudsters are using caller ID spoofing to impersonate trusted sources like banks, law enforcement agencies, or government offices. The scam often begins with a call that appears to be from a legitimate organization—sometimes even your bank. The scammer will claim that:

• Your bank account has been compromised.
• You need to transfer money to a "safe account."
• You are at risk of arrest due to unpaid fines or missed jury duty.

These criminals create a sense of urgency, pressuring victims to act quickly before they have time to verify the situation. In some cases, they may even try to convince you to install malicious software on your phone.

What You Should Do

• Hang up immediately: Do not engage with the caller.
• Do not provide any personal information: Five Points Bank will never ask you to transfer funds or share sensitive details over the phone.
• Call us directly: If you're ever unsure about a call claiming to be from Five Points Bank, contact us at our official number to verify.
• Report the scam: If you receive a suspicious call, report it to local authorities and the Federal Trade Commission (FTC).

Stay Vigilant

Scammers are getting more sophisticated, but by staying informed, you can protect yourself from fraud. At Five Points Bank, we are committed to safeguarding your financial security. If you ever have concerns, we’re here to help—just give us a call or visit your nearest branch.