New ATM Scam Targets Distracted Users.
ATM scams are evolving—and unfortunately, becoming more personal.
Recent reports across the country have uncovered a troubling trend: scammers working in teams to target individuals—especially seniors—at ATM locations. Their approach is subtle, fast, and often appears friendly at first. The result? Thousands of dollars stolen from unsuspecting bank customers.
How the Scam Works:
Scammers typically wait near an ATM and approach during or after a transaction. They may:
- Pretend to offer help or start a friendly conversation to distract the user.
- Secretly swap or steal the debit card while the customer is focused on the screen.
- Watch as the customer enters their PIN, then use the stolen card to drain the account at another location within minutes.
In many of these cases, victims don’t realize their card has been taken until it’s too late—and by then, thousands of dollars may already be gone.
What You Can Do to Stay Safe:
Stay alert - Be aware of your surroundings and avoid distractions when using an ATM—especially from people you don’t know.
Never accept unsolicited help - Bank staff will never approach you at an ATM to offer assistance. If someone does, it’s okay to politely decline and leave.
Shield your PIN - Use your hand or body to cover the keypad when entering your PIN, even if you think no one is watching.
Take your card and receipt immediately - Don’t walk away without ensuring you have your card back in hand.
If something feels off, trust your instincts. Cancel the transaction and try another machine—or come inside the bank to complete your business safely. If you ever suspect suspicious activity at an ATM or notice unauthorized transactions on your account, contact us immediately. Our team is here to help protect your finances.