Same Username & Password

Your current username and password will remain the same after the upgrade. Please make sure you know both credentials before launch day to help ensure a smooth transition.

If you’ve forgotten your username or password, please contact us before the upgrade so we can help you regain access. If you know your username but have forgotten your password, you can reset it by selecting “Forgot Password” from the Online Banking login page and following the prompts.

Login Information

Continue using your current Online Banking username after the upgrade. Please make sure you know your username before launch day to help ensure a smooth transition.

Important Notes:

• Your username will be required the first time you sign in to the upgraded Mobile Banking app.
• If you currently use Face ID or fingerprint authentication, you’ll need to re-enable this feature after your first login.
• If you currently use Mobile Banking push alerts, please make note of your existing alerts. Push alerts will not transfer to the upgraded Digital Banking platform and will need to be set up again after the upgrade.

Internal Transfer Templates

Internal Transfer templates will not transfer to the upgraded system.

ACH Users

ACH history will not transfer to the upgraded system.

First-Time Login & Token Enablement

Once the upgraded system is live, you will log in for the first time using your current username and password. After entering your credentials, you will need to complete the Token Enablement process.