Open Positions

Check back often for updated job openings at Five Points Bank!

Customer Service Representative

Interact with customers and co-workers to provide information in response to inquiries about financial products and services. Handle and resolve customer complaints. Compute, classify, balance, and record numerical data to keep records complete and accurate. Perform any combination of routine calculating, balancing, posting, and verifying duties to obtain primary financial data for use in maintaining accounting records. Work in a fast paced, rotational environment with team members to complete daily operational duties, and meet the goals set by the department and financial institution

Answer phones and provide exceptional customer service to internal and external customers by resolving problems/inquiries either via the phone or in person.
Process incoming and outgoing wires
Balance several different accounts daily
Investigate for fraud/suspicious activity
Process returned checks
Research and correct non-posted items
Order debit and atm cards, raise limits, etc upon customer request
Access computerized financial information to answer general questions as well as those related to specific accounts
Comply with and have knowledge of federal, state and company policies, procedures, and regulations.
Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.
All other duties as assigned

Excellent Customer Service skills
10 key pad – operating 10 key on adding machine, computer keyboard, calculator
Mathematics – using mathematics to solve problems
Problem Solving Skills – The ability to find resolution to problems in an efficient, practical manner
Time Management – managing one’s own time and the time of others within the group.
Teamwork –Our project lists often require that people work together to accomplish a common goal.
Experience using Excel and Word software
Banking Experience preferred/not required.

Hourly – Fulltime position working Monday through Friday and rotating Saturdays.

Five Points Bank in Grand Island is seeking a Loan Operations Administrator. This position is responsible for overseeing Loan Committee and performing internal loan gradings. This includes gathering materials and reports for Loan Committee, preparing minutes, and verifying policy requirements are met. Responsible for performing the loan grading procedures as required by internal policy and organizing and managing the external loan review process. In addition to bi-weekly Loan Committee responsibilities, duties involve a variety of monthly and/or quarterly reports as required.

Oversee Loan Committee to ensure credits conform to established bank lending policies and procedures; provide sufficient information for committee to make informed decisions and credit risk management areas. This includes gathering materials and preparing minutes and updating the Loan Committee checklist.
Maintain reports of continued outstanding exceptions to Loan Committee.
Perform and maintain the loan presentation audit tracker.
Prepare various Board reports, including Watch List, Overdraft, Past Due, concentration reports, supervisory loan-to-value report, and monthly employee/insider loan reports.
Review the weekly new loan report to ensure loan presentation requirements are being followed.
Perform gradings on loans as directed per policy.
Review outside appraisals and maintain the approved appraisers list.
Maintain lending related policies.
Perform gradings on loans as directed per policy.
Perform maintenance of loan grading documentation within the system.
Organize and manage external loan review process.
Perform maintenance of loan review documentation within the system.
Track and monitor exceptions found based on loan reviews.
Coordinate and maintain loan documentation related to the Community Reinvestment Act (CRA) including community development lending.

Five or more years of experience in loan operations or management.
Advanced knowledge of accounting, credit analysis, financial analyses, lending practices, and banking regulations.
Strong analytical and technical skills.
Capability to effectively present information and respond to questions from groups of lenders, managers, directors and regulatory officials.
Strong integrity in all areas, adhering to policies, regulations and utmost ethical and legal standards.
Uphold confidentiality and privacy of findings in all situations.
Interact and communicate effectively with personnel at all levels of the organization.
Proficient with MS Word, Excel, and Outlook.

Salary position. Schedule is usually 40 hours/week Monday through Friday. And any additional hours needed for department needs.