Branch Operation Supervisor/Commercial Deposit Specialist
Open until May 24th
Five Points Bank in LaVista is seeking a Branch Operation Supervisor/Commercial Deposit Specialist. The candidate will be responsible for overseeing the facility, opening new accounts and opening/maintaining safe deposit boxes. They will also promote and implement Cash Management and Remote Deposit Merchant Capture Products to new and existing customers. Supervision of facility staff including scheduling, balancing and overall functions. The position is Full-Time Monday through Friday between the hours of 7:30 am to 6:15 pm, Saturday rotation and available for on call status when needed.
Job Duties:
- Manage facility and building concerns
- Open New Accounts including verification and entry of customer information
- Order Debit cards, checks, foreign currency, and endorsement stamps
- Educate customers on available services
- Present information and explain available Cash Management and Remote Deposit Merchant Capture products and services to prospective business customers
- Prepare certified checks, cashier’s checks and gift cards as requested
- Facilitates buys and sells to the vault and/or supervisors vault teller in these transactions
- Oversee balancing of all coin and currency to include vault and coin machines
- Buys and Sells of Gift cards and maintain inventory controls
- Prepares and processes coin and currency with the Federal reserve
- Scan Deposits and payment transactions
- Verification of buys and sells to tellers
- Daily balancing of all monetary instruments
- Maintain proper teller and vault cash levels
- Audit teller drawers
- Scheduling for adequate coverage of facilities at all time
- Facilitates training of new retail banking staff
- Facilitate meetings to disseminate retail banking training information
- Keep staff informed of pertinent changes in operational policy and procedures
- Enforce policies and procedures
- Verify and approve time sheets for hourly staff
- Prepare staff performance appraisals and disciplinary notices as required
- Maintain adequate office supplies at the facility
- Greet and refer customers to appropriate bank personnel to meet their financial needs
- Process the renting, accessing and closing of safe deposit boxes
- Management of staff
- Assist customers with various services of accounts
- Communicate bank services and charges to customers
- Answer phones and provide exceptional customer service to internal and external customers by resolving problems/inquiries either via the phone or in person
- All other duties as assigned
Qualificiations:
- Excellent customer service skills
- Management skills
- Organizational skills
- Strong verbal communication skills
- Good motivational and training skills
- Knowledge of all bank products and services
- Problem solving skills
- Time management skills
Education and Experience:
Bachelors Degree preferred or equivalence work experience with 3+ years of Retail Banking Experience. Management experience preferred.
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