Open Positions

Banking Client Services

Position Summary:

Five Points Bank of Hastings is seeking a team member to continue making us the better bank – we are committed to the success of our team and our customers. We are a growing financial institution and continue to grow in the Hastings market. Please see the career opportunity below and how you can be part of the Five Points Bank Team.

The Banking Client Services will provide support to internal and external customers by being an expert in banking services. Assist bankers with product maintenance and wire services. Address customer complaints and resolve problems. Handle initial intake of reports of fraud. Work in a fast paced, rotational environment with team members to complete daily operational duties, and meet the goals set by the department and financial institution.

Essential Functions:

• Serve as primary customer contact and problem resolution, including the following:
  • Answer phones and provide exceptional customer service to internal and external customers by resolving problems/inquiries either via the phone, in person, email or chat sessions.
  • Access computerized financial information to answer general questions as well as those related to specific accounts
  • Provide customer support for online banking, including password resets and troubleshooting
• Perform Requested account maintenance, including:
  • Order debit and ATM cards, raise limits, etc. upon customer request
  • Complete stop payment requests
  • Complete address changes and other profile maintenance
• Assist customers with funds transfers, including:
  • Process incoming and outgoing wires
  • Assist with and troubleshoot internal transfers and Zelle transactions
  • Support bankers with international checks and foreign currency
• Provide internal transaction support, such as
  • Balance several different accounts daily
  • Process returned checks
  • Research and correct non-posted items
  • Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes
• Comply with and have knowledge of federal, state and company policies, procedures, and regulations.
• All other duties as assigned

Knowledge & Experience:

• Excellent Customer Service skills
• 10 key pad – operating 10 key on adding machine, computer keyboard, calculator
• Mathematics – using mathematics to solve problems
• Problem Solving Skills – The ability to find resolution to problems in an efficient, practical manner
• Time Management – managing one’s own time and the time of others within the group
• Teamwork –Our project lists often require that people work together to accomplish a common goal
• Experience using Excel and Word software
• Banking Experience preferred/not required

Education/Training:

High School Diploma (or GED or High School Equivalence Certificate) and 2 years of banking and/or customer service experience

Work Environment:

Work environment is generally indoors, but may require travel to other facilities, events and functions outside the normal office environment.

Physical Demands:

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, feel and talk or hear. The employee frequently is required to sit and reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance; and stop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Status/Standard Schedule:

Hourly – Fulltime position working Monday through Friday and rotating Saturdays.

Five Points Bank is EEOC/AAP – Member FDIC

If interested, please submit application/resume to Five Points Bank, Human Resource Department; P.O. Box 1507 Grand Island, NE 68802. FPB is an EOE. Applications are available online at http://www.5pointsbank.com/careers.aspx

Apply Now

Banking CSR

Position Summary:

Five Points Bank is seeking a team member to continue making us the better bank – we are committed to the success of our team and our customers. Five Points Bank is the 10th largest bank chartered in Nebraska and has over 1.8 billion in assets. We are a growing financial institution and continue to grow in the Omaha market. Please see the career opportunity below and how you can be part of the Five Points Bank Team.

The Banking CSR will provide support to internal and external customers by being an expert in banking services. Assist bankers with product maintenance and wire services. Address customer complaints and resolve problems. Handle initial intake of reports of fraud. Work in a fast paced, rotational environment with team members to complete daily operational duties, and meet the goals set by the department and financial institution.

Essential Functions:

• Serve as primary customer contact and problem resolution, including the following:
  • Answer phones and provide exceptional customer service to internal and external customers by resolving problems/inquiries either via the phone, in person, email or chat sessions.
  • Access computerized financial information to answer general questions as well as those related to specific accounts
  • Provide customer support for online banking, including password resets and troubleshooting
• Perform Requested account maintenance, including:
  • Order debit and ATM cards, raise limits, etc. upon customer request
  • Complete stop payment requests
  • Complete address changes and other profile maintenance
• Assist customers with funds transfers, including:
  • Process incoming and outgoing wires
  • Assist with and troubleshoot internal transfers and Zelle transactions
  • Support bankers with international checks and foreign currency
• Provide internal transaction support, such as
  • Balance several different accounts daily
  • Process returned checks
  • Research and correct non-posted items
  • Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes
• Comply with and have knowledge of federal, state and company policies, procedures, and regulations.
• All other duties as assigned

Knowledge & Experience:

• Excellent Customer Service skills
• 10 key pad – operating 10 key on adding machine, computer keyboard, calculator
• Mathematics – using mathematics to solve problems
• Problem Solving Skills – The ability to find resolution to problems in an efficient, practical manner
• Time Management – managing one’s own time and the time of others within the group
• Teamwork –Our project lists often require that people work together to accomplish a common goal
• Experience using Excel and Word software
• Banking Experience preferred/not required

Education/Training:

High School Diploma (or GED or High School Equivalence Certificate) and 2 years of banking and/or customer service experience

Status/Standard Schedule:

Hourly – Fulltime position working Monday through Friday and rotating Saturdays.

Five Points Bank is EEOC/AAP – Member FDIC

If interested, please submit application/resume to Five Points Bank, Human Resource Department; P.O. Box 1507 Grand Island, NE 68802. FPB is an EOE. Applications are available online at http://www.5pointsbank.com/careers.aspx

Apply Now

Commercial Loan Processor – Elkhorn

Position Summary:

Five Points Bank is seeking a team member to continue making us the better bank – we are committed to the success of our team and our customers. Five Points Bank is the 10th largest bank chartered in Nebraska and has over 1.8 billion in assets. We are a growing financial institution and continue to grow in the Omaha market at our location in Elkhorn. Please see the career opportunity below and how you can be part of the Five Points Bank Team.

Five Points Bank in Elkhorn is seeking an experienced Commercial Loan Processor. The candidate will provide support to Loan Officers in preparing loan documents, maintaining loan files and processing loan payments.

Job Duties:

• Act as an expert in various loan processing and administrative functions
• Ensure all loan documents are complete, accurate and processed in accordance with approved loan terms and regulatory requirements
• Present loan documents to customer for execution
• Create and track outstanding loan exceptions on tickler system
• Contact relevant parties to collect necessary documentation and order required services
• Process and approve loan transactions
• Track loan portfolio for loan renewal, modification, update, release
• Monitor loan system for accuracy and adherence to policies/procedures
• Maintain in depth understanding of loan portfolios to provide exceptional customer service while safeguarding the Bank
• Perform other duties as assigned

Qualifications:

• Strong organizational skills, attention to detail, time management, ability to work independently
• Effective communication skills; written and verbal
• Proficient with Microsoft Word and Excel
• General office skills: emailing, faxing, scanning, typing, copying, filing, phone skills, etc.

Education and Experience:

• Strong organizational skills, attention to detail, time management, ability to work independently
• High School Diploma (GED or High School Equivalence Certificate) required. College level courses and/or degree preferred
• Three to Five years loan experience required
• Experience with ITI/Fiserv/Laser Pro preferred.

Status/Standard Schedule:

Full Time hourly position Monday thru Friday (8 am -5 pm).

Five Points Bank is EEOC/AAP – Member FDIC

If interested, please send your resume to humanresources@5pointsbank.com or submit application/resume to Five Points Bank, Human Resource Department; P.O. Box 1507 Grand Island, NE 68802. FPB is an EOE. Applications are available online at http://www.5pointsbank.com/careers.aspx

Apply Now

Full Time Teller – Hastings

Position Summary:

Five Points Bank in Hastings is seeking a new team member to continue making us the better bank – we are committed to the success of our team and of our customers. Please see the career opportunity below and how you can be part of the Five Points Bank Team.

The teller will provide excellent customer service while efficiently and accurately processing transactions, handling currency, accepting payments, verifying funds and explaining bank products while working in a team environment.

Job Duties:

• Receives cash and checks for deposit, verifies amounts, and looks for check endorsements. Examines cash carefully to guard against acceptance of counterfeit bills.
• Cashes check for customers after verifying identification and checking account balances in accordance with bank policy
• Enters transactions into computer and issues customer receipts
• Counts cash and checks against computer records at beginning and ending of shift
• Prepares money orders, cashier’s checks, and gift cards as requested
• Explains bank services and charges to customers
• Observes suspicious behavior and report any such activity
• Assists customers in opening accounts and general customer service
• Scan and process deposits and payment transactions
• Process the renting, accessing and closing of safe deposit boxes
• Greet and refer customers to appropriate bank personnel to meet their financial needs
• All other duties as assigned

Qualifications:

• Excellent Customer Service skills
• Prior banking experience is preferred
• Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
• Communication Skills – The ability to communicate effectively
• Mathematics – using mathematics to solve problems
• Problem Solving Skills – The ability to find resolution to problems in an efficient, practical manner
• Time Management – managing one’s own time and the time of others within the group
• Administrative skills – basic computer skills including 10 key experience

Education and Experience:

Working toward a High School Diploma (GED or High School Equivalence Certificate). Must have cash handling and customer service experience.

Status/Standard Schedule:

Hourly full-time position working varying hours Monday through Friday and rotating Saturdays.

Five Points Bank is EEOC/AAP – Member FDIC

If interested, please send your resume to humanresources@5pointsbank.com or submit application/resume to Five Points Bank, Human Resource Department; P.O. Box 1507 Grand Island, NE 68802. FPB is an EOE. Applications are available online at http://www.5pointsbank.com/careers.aspx

Apply Now

IT Technician I – Grand Island, NE Market

Position Summary:

Five Points Bank is seeking a team member to continue making us the better bank – we are committed to the success of our team and our customers. Five Points Bank is the 10th largest bank chartered in Nebraska and has over 1.8 billion in assets. We are a growing financial institution and continue to grow in the Lincoln/Omaha market. Please see the career opportunity below and how you can be part of the Five Points Bank Team.

Five Points Bank is seeking a IT Technician I to be part of the Grand Island team. The responsibility of an IT Technician I is the installation, monitoring and maintenance of all Five Points Bank hardware and software assets, as well as, providing first tier support for end-user calls to the Help Desk. Due to the large and complex nature of the IT infrastructure, some degree of specialization in certain areas may be necessary while a general proficiency with all areas is still required.

Job Duties:

• Provide level one technical support for all software and hardware issues that impact end-user productivity, as well as, escalation of issues as needed for additional support.
• Provide general day-to-day support for the operations of end user desktop environment, printing, and associated hardware and software.
• Setup, Installation, maintenance, and troubleshooting computer hardware and peripherals to ensure functionality for user by end users on a day-to-day basis.
• Support and maintain local area network access in ways that optimize performance. This includes cable management in work areas and server racks, as well as power distribution to ensure adequate protection.
• Monitor IT assets, alerting appropriate personnel and responding to performance issues or outages as needed.
• Receive and respond to incoming support tickets, phone calls, and email requests in a timely manner.
• Provide timely updates on status and resolution of support tickets.
• Assist with software installations, upgrades, and patching as necessary.
• Assist in execution of business continuity and disaster recovery plans.
• Assist with day-to-day management of the Help Desk ticketing platform, asset inventory, and documentation.
• Perform testing of hardware and software products in support of procurement efforts and ongoing support.
• Ability to take direction for performance of tasks and work in a highly-motivated team environment.
• Provide high-quality customer service during phone, email, and in-person support opportunities.
• Serve in an on-call rotation with other staff members to support after-hours and weekend support calls.
• Support and enforce established policies and procedures.
• All other duties as assigned.

Qualifications:

• Proficient with Microsoft Desktop operating systems, desktop software, and standard desktop security practices.
• Working knowledge of standard networking protocols, operating systems, software, and standards.
• Fiserv Premier banking applications.
• Microsoft Office applications (Work, Excel, Outlook, Access, etc.).
• Proficiency with software-based ticketing system and asset inventory.
• Strong hands-on troubleshooting experience necessary.
• Knowledge of bank operations and procedures.

Education and Experience:

Associate degree in related field and/or two (2) years related IT field experience.

• Strong interpersonal skills and relationship-building skills
• Effective written and oral communication skills
• Accurately analyze and troubleshoot issues and problems
• Good organizational skills
• Ability to maintain composure in stressful situations
• Self-motivated and directed
• Keen attention to detail
• Experience working in a team-oriented, collaborative environment
• Strong customer-service orientation

Status/Standard Schedule:

Hourly position generally Monday through Friday. Will require evenings and weekends depending on program upgrades, project schedules and maintenance needs. Serve in an on-call rotation with other staff members to support after-hours and weekend support calls.

Five Points Bank is EEOC/AAP – Member FDIC

If interested in this position, please send your resume to a href="renee.rose@5pointsbank.com">renee.rose@5pointsbank.com or complete an online application at our website – 5pointsbank.com. FPB is an EOE. Applications are available online at http://www.5pointsbank.com/careers.aspx

Apply Now

PT Teller – Grand Island – Broadwell

Position Summary:

Five Points Bank in Grand Island is seeking a new team member to continue making us the better bank – we are committed to the success of our team and of our customers. Please see the career opportunity below and how you can be part of the Five Points Bank Team.

The teller will provide excellent customer service while efficiently and accurately processing transactions, handling currency, accepting payments, verifying funds and explaining bank products while working in a team environment.

Job Duties:

• Receives cash and checks for deposit, verifies amounts, and looks for check endorsements. Examines cash carefully to guard against acceptance of counterfeit bills.
• Cashes check for customers after verifying identification and checking account balances in accordance with bank policy
• Enters transactions into computer and issues customer receipts
• Counts cash and checks against computer records at beginning and ending of shift
• Prepares money orders, cashier’s checks, and gift cards as requested
• Explains bank services and charges to customers
• Observes suspicious behavior and report any such activity
• Assists customers in opening accounts and general customer service
• Scan and process deposits and payment transactions
• Process the renting, accessing and closing of safe deposit boxes
• Greet and refer customers to appropriate bank personnel to meet their financial needs
• All other duties as assigned

Qualifications:

• Excellent Customer Service skills
• Prior banking experience is preferred
• Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
• Communication Skills – The ability to communicate effectively
• Mathematics – using mathematics to solve problems
• Problem Solving Skills – The ability to find resolution to problems in an efficient, practical manner
• Time Management – managing one’s own time and the time of others within the group
• Administrative skills – basic computer skills including 10 key experience

Education and Experience:

Working toward a High School Diploma (GED or High School Equivalence Certificate). Must have cash handling and customer service experience.

Status/Standard Schedule:

Hourly part time position working 20 +/- hours per week with varying hours Monday through Friday and rotating Saturdays.

Five Points Bank is EEOC/AAP – Member FDIC

If interested, please send your resume to humanresources@5pointsbank.com or submit application/resume to Five Points Bank, Human Resource Department; P.O. Box 1507 Grand Island, NE 68802. FPB is an EOE. Applications are available online at http://www.5pointsbank.com/careers.aspx

Apply Now